Cannot access volume on Mac/ Remapping/Mapping Network Drives on Mac
If you've encountered the error message 'Failed to setup "printer name" due to: To produce the current jobs the settings need to be changed. Cannot access: "folder location",' it typically indicates a disconnection between your printer and the designated output folder. This issue often arises when the folder location mapped for printing becomes inaccessible.
To resolve this, it's crucial to ensure that the network location mapped for the printer is correctly configured. Depending on your operating system (OS), there are specific methods to remap network locations on a Mac.
For detailed troubleshooting steps and solutions, refer to the resources linked below:
- How to Manually Remap a network drive:
- Mac OS Bugs
- Thread on this topic
- Using Wifi Instead of Ethernet - Why using Wifi can cause this problem
- This thread contains application options to fix this problem by automapping without user intervention
By following these resources, you can effectively address the disconnection issue and restore seamless printing functionality.
In PrintFactory:
After you remap the network drive, you may need to reopen the RIP so the connection can be reinstated. Always test the connection with a new job in layout, as opposed to reprinting one from the history.
If, after this you still do not have a connection, click on the printer in the RIP and browse to the output folder where you want the file and click Ok. Then send another new test file. Contact support if this does not help.
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