Canon Colorado diagnostic logs

Canon Colorado diagnostic logs

To analyze not properly printing jobs on the Canon Colorado it can be needed to pull the diagnostic logs.

Steps:
  1. Open webbrowser to http://<printerip>
  2. Navigate to Support tab > Troubleshooting
  3. Click "Create log file with report files"
  4. Click "Create log file with report files" in the popup-window
  5. After generating download the top entry (..zip)
  6. Inside the ZIP there is a syslog.1
The last lines in the syslog will reveal the cause of the problem. Usually missing media ID.
The SysAdm/technician password at Canon HQ is : 71617000 but might be different locally.



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