Setting up connection and settings
Make sure you’ve selected the correct device, as there are several different options for i1 devices. Once the device is connected, check that the settings are correct under Calibrator > Preferences > Measurement Device tab.
Measuring the charts
When you start measuring, make sure the transparent part of the ruler is facing up. If you hold the ruler upside down with the transparent part facing down, the measurement data will be mirrored in Calibrator, which leads to incorrect results.
You can easily tell when a measurement was done incorrectly by looking at the on-screen squares. The bottom-right part shows the data that was actually measured, while the top-left part previews the color Calibrator expects. If those two don’t match (doesn't have to be a perfect match), something went wrong. See the images below for examples.
Incorrect measurements:
Correct ruler orientation:
Correct measurements: