When enabling the Job Status tracking for HP Latex series,  following setting on the IPS need to be enabled. 

The communication for copy count and ink status is reported back to the RIP via JMF notifications. 

In case the jobs are removed from queue, it is important that the Remove after 30 Seconds is also ticked. 

This will ensure that the ink consumption and copy count reporting is sent back before the job is removed. 

This applies to the following models:

- Latex 1500

- Latex 2700 and 2700W

- Latex 3x00

- Latex R1000 and R2000

- Stitch S1000 126 inch

If you still fail to receive job status updates after checking the above and switching on Job Status Tracking in the driver, please go to C:\ProgramData\HP\HP IPS services\Jmf on the HP IPS PC and collect the log file. You can send the log file to support by opening a support request