HP module triage

HP module triage

When the communication between the RIP/Calibrator and the HP Latex leads to errors that are not related to connectivy (like TCP issues, firewalls, etc) then a communication log needs to be created.
This applies to:
  1. HP Latex 630 series
  2. HP Latex 700 series
  3. HP Latex 800 series
  4. HP Latex 3600 series
  5. HP DesignJet Z6 series
  6. HP DesignJet Z9 series
  7. HP DesignJet XL series
  8. HP PageWide XL series
This option is available in version 6.7 and above.

To create a communications log create and empty log file at the following location:
  1. Windows: C:\Users\Public\PrintFactory\Logs\HPLog.txt
  2. macOS: /Users/Shared/PrintFactory/Logs/HPLog.txt
Logging will start the next time the RIP is started. As soon as the log file is in place all communication is logged until the HPLog file is no longer at the given location.

The log file can then be provided to the PrintFactory support department, who can escalate it to engineering for further investigation.