License Received from 3XXXXX, expected 3XXXXX

License Received from 3XXXXX, expected 3XXXXX

When opening the RIP and you get the message:  Licenses received from 3XXXXX, expected 3XXXXX, that means that this particular pc ran another previously. 

The serial is stored in the Configuration file in the Hub folder.  This is done to draw attention to the fact that the local resources , which are synced to Cloud represent that particular license.  If the license is changed to a license of a different account, then the local resources will be updated with the resources from the new Account. 

If the license belongs to the same Cloud account, then you can change it without any resources change.
To change :
- go to c:\\users\public (or shared (Mac))\Hub
- open the Computer Config.xml
- overwrite the serial
- save and close
- open RIP

Note:  if there were drivers in the RIP linked to the previous license, then they will show ' No license for this driver'  as their internal ID is referring to the previous license,  Please remove and add the new drivers in the RIP. 
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