License Received from 3...., expected 3....

License Received from 3...., expected 3....

When opening the RIP and you get the message:  "License received from 3.... expected 3....." that means that this particular pc ran another license previously. 



The site number is stored in the configuration file in the 'Hub' folder.  This is done to draw attention to the fact that the local resources, which are synced to the Cloud represent that particular license.  If the license is changed to a license of a different organization, then the local resources will be updated with the resources from the new organization.

If the license belongs to the same Cloud account, then you can change it without any resources change.
To change :
  1. Go to C:\Users\Public(or 'Shared' on macOS)\Hub
  2. Open the Computer Config.xml in a text editor.
  3. Overwrite the site number with the correct one.
  4. Save and close.
  5. Open RIP.
If there were drivers in the RIP linked to the previous license, then they will show ' No license for this driver'  as their internal ID is referring to the previous license,  Please remove and add the new drivers in the RIP.

    • Related Articles

    • License Update

      Go to the Software Manager application Click the “Update” button. From Version 6.7. onwards, the update button can be found in the Help menu. The Software Manager application can be accessed by accessing “License Info” from the Help menu in either ...
    • Moving License Server

      What to do when you wish to move the License Server to another PC Before the license can be transferred from one PC to another, the PrintFactory license needs to be de-activated. Once de-activated, the license can be re-activated on the new PC. The ...
    • License Transfer

      When a license is activated on a machine, it is bound on that machine. In order to activate your license on another machine, you need first to deactivate it from the current machine. After the deactivation, you are able to activate the license on ...
    • Deactivate License

      The license deactivation is made using Software Manager Deactivation process: The procedure of deactivation is quick and easy: Windows: open Software Manager and select the Help menu in the top left. select de-activate license -> Next – > Finish Mac ...
    • License registration and online activation

      The license is registered during the license creation by the dealer or when a license voucher is used to activate. When a license is created and registered to the customer, the user assigned as the license manager will receive a ‘Welcome to ...