License Received from 3...., expected 3....

License Received from 3...., expected 3....

When opening the RIP and you get the message:  "License received from 3.... expected 3....." that means that this particular pc ran another license previously. 



The site number is stored in the configuration file in the 'Hub' folder.  This is done to draw attention to the fact that the local resources, which are synced to the Cloud represent that particular license.  If the license is changed to a license of a different organization, then the local resources will be updated with the resources from the new organization.

If the license belongs to the same Cloud account, then you can change it without any resources change.
To change :
  1. Go to C:\Users\Public(or 'Shared' on macOS)\Hub
  2. Open the Computer Config.xml in a text editor.
  3. Overwrite the site number with the correct one.
  4. Save and close.
  5. Open RIP.
If there were drivers in the RIP linked to the previous license, then they will show ' No license for this driver'  as their internal ID is referring to the previous license,  Please remove and add the new drivers in the RIP.

    • Related Articles

    • License Update

      Go to the Software Manager application Click the “Update” button. From Version 6.7. onwards, the update button can be found in the Help menu. The Software Manager application can be accessed by accessing “License Info” from the Help menu in either ...
    • Moving License Server

      Moving PrintFactory License Server to Another PC When you need to move the License Server to a new PC, the PrintFactory license must first be deactivated on the current PC and then reactivated on the new one. This is because the License Server in the ...
    • License/Proxy server needs upgrade to the latest version

      When you see the message License/Proxy server needs upgrade to the latest version, it means that your license server on another computer is not updated to the same version as the application you are trying to run. In this example, the user is trying ...
    • License Transfer

      When a license is activated on a machine, it is bound on that machine. In order to activate your license on another machine, you need first to deactivate it from the current machine. After the deactivation, you are able to activate the license on ...
    • Deactivate License

      The license deactivation is made using Software Manager Deactivation process: The procedure of deactivation is quick and easy: Windows: open Software Manager and select the Help menu in the top left. select de-activate license -> Next – > Finish Mac ...