NOTE: If your previous information is not backed up, these steps can result in loss of data. Please contact support before taking these steps.
Next you should check that the RIP uploads are complete(0/0):
1. First make a backup of your settings: RIP > Edit Menu -> Backup Preferences
2.Deactivate the license: Software Manager -> Help -> Deactivate License
3.Uninstall the current version either by using the PrintFactory installer, or from Control Panel -> Programs and Features list.
4.Delete the PrintFactory folder from C:\Program Files\
5.Delete the PrintFactory folder from: C:\Users\Public
6.Run the installer and follow the installation steps
7.Restore the backup settings in RIP: Edit Menu -> Restore preferences