NOTE: If your previous information is not backed up, these steps can result in loss of data. Please contact support before taking these steps.
Reinstalling the application on a "Clean" system - Windows
NOTE: If your previous information is not backed up, these steps can result in loss of data. Please contact support before taking these steps.
NOTE: If your previous information is not backed up, these steps can result in loss of data. Please contact support before taking these steps.
Before making a clean installation you must be 100% certain that your Cloud connectivity is intact, this is to ensure your resources(profiles, cut marks and others) and backups are uploaded to the Cloud. Failure to do so could result in the loss of your data if you perform the steps below. You can check your Cloud connectivity in the Software Manager by ensuring two green ticks as per the screenshot below. If you are not certain, please contact support at support@printfactory.cloud
Next you should check that the RIP uploads are complete(0/0):
1. First make a backup of your settings: RIP > Edit Menu -> Backup Preferences
2.Deactivate the license: Software Manager -> Help -> Deactivate License
3.Uninstall the current version either by using the PrintFactory installer, or from Control Panel -> Programs and Features list.
4.Delete the PrintFactory folder from C:\Program Files\
5.Delete the PrintFactory folder from: C:\Users\Public
6.Run the installer and follow the installation steps
7.Restore the backup settings in RIP: Edit Menu -> Restore preferences
Related Articles
System Requirements
Our recommendations and minimum system requirements are meant to provide general guidelines for running PrintFactory. For hardware, we recommend systems that meet or exceed the specifications listed below. For operating systems, these specifications ...Faulting module C:\Windows\SYSTEM32\MSVCP140.dll in Event Viewer
If an application is crashing and in the Event Viewer on Windows shows: Faulting module path: C:\Windows\SYSTEM32\MSVCP140.dll i Then this means that the Microsoft Visual C++ Redistributable Version is faulty or missing. To resolve, please download ...Reinstalling the application on a "Clean" system - macOS
NOTE: If your previous information is not backed up, these steps can result in loss of data. Please contact support before taking these steps. Before making a clean installation you must be 100% certain that your Cloud connectivity is intact, this is ...Troubleshooting – Windows Logs
When one of the PrintFactory modules has a problem or causes a crash on Windows, you will need to submit a support request. Details about what caused the problem/crash can be seen in the Event Viewer as Windows logs. In order to view/export Windows ...PrintFactory eLearning system
Registered PrintFactory users can access the Learning Management System through the HUB by navigating to the Support menu and selecting "Learning Center". Available content per September 2024: Getting Started: Offering 5 key steps to help users get ...