‘Print mode not supported’ on HP printers

‘Print mode not supported’ on HP printers

Why

This message could have 2 reasons, either:

  • a certain print mode built for a certain printer has been changed or deleted.  Consequently, the mode does not match up with the profile used
  • a certain print mode has been updated via HP firmware or Printfactory software updates. E.g. earlier versions of Latex and Z’s.

How to fix

We fix this by rebuilding the HP UniLibs and comms libraries between the software and the printers:

1. close RIP
2. go to the HP Caches folder in
Windows:    C:/Users/Public/PrintFactory or
        MAC:            Users/Shared/PrintFactory 
3. rename this folder by putting a dash or underscore in front
4. re-boot RIP to rebuild the libraries (can take a few minutes).

    • Related Articles

    • Layout: Searching for printers

      When Layout is first started it will display the message "Searching for printers" After a short wait, this message will disappear and you can then proceed to create your job in Layout. In some circumstances this message will stay on the screen and ...

    • HP Continuous Printing Activation

      What? HP Continuous Printing is a method in which the HP Latex printer will continue to print one job after the other without entering the cool down/warm up procedure of the printers curing system. This is only available on the ‘baby’ Latex 3xx/5xx ...

    • Océ Colorado 1640: managing media and print mode settings

      Océ have decided upon an architecture where the print and media settings are stored in the printer profile. Consequently, any changes to these settings require changing the pmm. This document describes how media and print settings are changed once ...

    • HP Job status reporting - settings in IPS

      When enabling the Job Status tracking for HP Latex series, following setting on the IPS need to be enabled. The communication for copy count and ink status is reported back to the RIP via JMF notifications. In case the jobs are removed from queue, it ...

    • Alignment and Nesting: Print Bottom first

      What When Print Bottom first is enabled the print Job is rotated 180degr. and thus will start printing from the bottom of the job. This is used when printing on roll and the roll is cut afterwards, whereby the end of the print job will now be the ...