Troubleshooting – Windows Logs

Troubleshooting – Windows Logs

When one of the PrintFactory modules has a problem or causes a crash on Windows, you will need to submit a support request.  Details about what caused the problem/crash can be seen in the Event Viewer as Windows logs.

In order to view/export Windows logs, proceed as follows:

  1. Click on Start button
  2. Open Control Panel
  3. Click System and Security
  4. Click Administrative Tools
  5. Double click Event Viewer
  6. Expand Windows logs by double clicking
  7. Click Application
  8. Select the desired event(s)
  9. Click on Save Selected Events
  10. Type a filename and choose an extension.
  11. Click Save


Event Viewer can be also opened by proceeding as follows(this means the steps 1 through 5 from above will be replaced by the following 2 steps):

  1. Open a command prompt. To open a command prompt, click Start , click All Programs , click Accessories and then click Command Prompt .
  2. Type eventvwr
    

    • Related Articles

    • Canon Colorado diagnostic logs

      To analyze not properly printing jobs on the Canon Colorado it can be needed to pull the diagnostic logs. Steps: Open webbrowser to http://<printerip> Navigate to Support tab > Troubleshooting Click "Create log file with report files" Click "Create ...

    • Print from MacOS X to Virtual Printer on Windows

      On Win, create your queue into RIP and make sure you checked “Register as a printer” option into the Layout tab : Go to Windows “Start->Control Panel->Printers and Faxes” and right click on the name of the queue created at step 1. Choose “Sharing…” ...

    • Installation on Windows (Legacy MSI Installer)

      Run the Installer (.msi) Click Next. 3. Read and check the License Agreement then click Next. 4. Choose which features you wish to be installed. Clicking on each feature will give you a description on the right hand side. You can also change the ...

    • Output Inspector opens then closes on Windows

      A possible cause is that the screen resolution is scaled. To change that, please do the following: 1. Go to c:\\Program Files\Printfactory 2. Right click on Output Inspector and select Properties 3. Go to Compatibility 4. At bottom on that window in ...

    • Reinstalling the application on a "Clean" system - Windows

      NOTE: If your previous information is not backed up, these steps can result in loss of data. Please contact support before taking these steps. Before making a clean installation you must be 100% certain that your Cloud connectivity is intact, this is ...