Self Help
Calibration targets do not match between the Print and Calibrator
Issue: Patches on your test chart have changed unexpectedly, resulting in discrepancies between the printed chart and what is displayed on your screen. Possible Causes and Solutions: Transmission Mode vs Reflective Mode on Barbieri Cause: When using ...
Cannot access volume on Mac/ Remapping/Mapping Network Drives on Mac
If you've encountered the error message 'Failed to setup "printer name" due to: To produce the current jobs the settings need to be changed. Cannot access: "folder location",' it typically indicates a disconnection between your printer and the ...
License Received from 3XXXXX, expected 3XXXXX
When opening the RIP and you get the message: Licenses received from 3XXXXX, expected 3XXXXX, that means that this particular pc ran another previously. The serial is stored in the Configuration file in the Hub folder. This is done to draw attention ...
I can't see White Option in Layout
Using the White tool in Layout requires that your profile has been setup to use white ink in it. When a profile is selected that has no white, the option will be grayed out. To show this pallet go to Window -> White. This is an example of a profile ...
Layout: Searching for printers
When Layout is first started it will display the message "Searching for printers" After a short wait, this message will disappear and you can then proceed to create your job in Layout. In some circumstances this message will stay on the screen and ...
Job "Waiting" status
Sometimes your jobs in the RIP could be stuck in "Waiting" status. This can be for a number of reasons: - Hark Disk is full. Consider deleting some older jobs or setting a clean-up policy in RIP Preferences. - Media loaded on the printer does not ...
My Printer is Errored or Disconnected From the RIP
When your printer is in a red state, it can halt your printing tasks. This article is meant to cover the most common solutions to these issues. The first step would be to note the error messages in the RIP that may be helpful. Error Message: No ...
HP module triage
When the communication between the RIP/Calibrator and the HP Latex leads to errors that are not related to connectivy (like TCP issues, firewalls, etc) then a communication log needs to be created. This applies to: HP Latex 630 series HP Latex 700 ...
‘Print mode not supported’ on HP printers
Why This message could have 2 reasons, either: a certain print mode built for a certain printer has been changed or deleted. Consequently, the mode does not match up with the profile used a certain print mode has been updated via HP firmware or ...
HP: ASRT spooling error
Issue description: When you get an ASRT spooling error in the RIP when sending a file to the HP printer: And in rip log (RIP -> View -> Event log) you see :[Warning] Exception 1095979604 in ...
PrintAgent: installed on RIP prevents comms between RIP and Cal
If PrintAgent is installed on the RIP pc instead of the DFE, then the Calibrator can not detect the printers in the RIP. Print Agent needs to be installed on the DFE pc.